Customer Service Representative

AutoReqId: 7529BR
Line Of Business: Cement Operations
Department: Customer Services
Primary Location: Nazareth-PA
Job Posting:
The Company and the Role:
Lehigh Hanson is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Our core activities include the production and distribution of cement and aggregates, the two essential raw materials in concrete. Lehigh Hanson companies also produce ready-mixed concrete, asphalt and other concrete products.
Lehigh Hanson is part of the HeidelbergCement Group, a global leader in aggregates, cement, concrete, and other downstream activities. The Group employs over 60,000 people at more than 3,000 locations in 60 countries.
Are you ready to apply your skills to the solving of complicated logistics networks for a major manufacturer? If yes, then this is the position for you. On a day to day basis, you will be interfacing with customers, sales personnel, and Lehigh plants and terminals in regards to the manufacture, sale, and distribution of our products.
This position will reside in Nazareth, PA.
What you?ll get to do:
+ Follow all applicable safety policies and procedures
+ Receive & process all customer orders timely and efficiently
+ Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent
+ Answer incoming telephone calls to the Customer Service center in a positive and professional manner
+ Communicate order confirmations & completion status to customers
+ Data entry of all customer and job information into SAP Data System
+ Interface with customers, truck drivers, Sales, & Plant personnel
+ Communicate shipment & sales information to all HQ and Regional Sales & Plant Offices
+ Coordinate and maintain product order delivery of shipments with approved freight carriers through Lehigh's distribution network to ensure maximum accuracy, cost effectiveness, and efficiency of product deliveries.
+ Maintain a high level of knowledge regarding product offerings throughout Lehigh's production and distribution facilities
+ Provide after-hours support when necessary, including weekends, Holidays, and during inclement weather. Work from home or at another Lehigh facility during inclement weather
+ Maintain and update certain S.A.P. data and reporting
+ Others duties and projects as assigned by management
Who we are looking for:
+ Excellent written & verbal communication skills; Specifically telephone skills
+ PC skills and knowledge of Windows based programs essential
+ S.A.P. skills and knowledge essential
+ Experience in sales or inside sales environment a plus
+ Product knowledge in the cement or construction industry helpful
+ Experience in a high pressure, fast paced team environment
+ Customer Service concepts
+ Ability to travel as needed (up to 10%)
+ High School education or equivalent. College degree or equivalent experience preferred.
Benefits & Compensation:
We appreciate that candidates have many questions when considering opportunities, so we want to let you know that we offer a comprehensive compensation and benefits package, which we like to share with candidates a little bit later in the process.
No search firms please.
Employer Statement: Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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